Customer Experience Specialist - Mandarin and Cantonese
- Deliver excellent customer service via phone, email, and live chat.
- Support a combination of Agoda products (Hotel, Flights, Activities, and more) after receiving required training.
- Handle high volumes of inquiries professionally.
- Meet individual and team performance targets (KPIs).
- Improve services through self-service strategies.
- Identify and communicate process improvements to leadership.
- Maintain confidentiality and resolve customer issues effectively.
Agoda's Customer Support Team provides 24/7 assistance in 38 languages. Ensures a seamless travel experience for customers. Focuses on innovation and collaboration to enhance customer satisfaction.
What We’re Looking For: Preferred Experience: Workplace Option: Office Locations:
- EPF / SOCSO
- Annual Leave