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Customer Experience Specialist - Mandarin and Cantonese

  • Full Time, onsite
  • Agoda International (Malaysia) Sdn Bhd
  • Mid Valley City, Malaysia
RM 3,750 - RM 4,350 / Per Mon


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  • Deliver excellent customer service via phone, email, and live chat.
  • Support a combination of Agoda products (Hotel, Flights, Activities, and more) after receiving required training.
  • Handle high volumes of inquiries professionally.
  • Meet individual and team performance targets (KPIs).
  • Improve services through self-service strategies.
  • Identify and communicate process improvements to leadership.
  • Maintain confidentiality and resolve customer issues effectively.

Agoda's Customer Support Team provides 24/7 assistance in 38 languages. Ensures a seamless travel experience for customers. Focuses on innovation and collaboration to enhance customer satisfaction.

What We’re Looking For:

  • Fluent in English and Mandarin (Cantonese is a plus).
  • Positive attitude, responsible, ethical, and goal-oriented.
  • Strong communication, empathy, and problem-solving skills.
  • Able to work in a fast-paced, high-pressure environment.
  • Flexible with shift rotations, including weekends and public holidays.
  • Reliable transportation (24/7 operations).

    Preferred Experience:

    • Customer service or contact center experience is a bonus.

      Workplace Option:

      • Hybrid (after 3 months).
      • Work from the office 1 week every 8 weeks.
      • Work from home for the remaining 7 weeks.

        Office Locations:

        • Menara Southpoint, Mid Valley
        • The Exchange 106 (TRX)

  • EPF / SOCSO
  • Annual Leave