Mandarin Customer Support Executive (E-Hailing)
RM 3,000 - RM 4,000 / Per Mon
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Simplified
- Inbound calls: Manage customer inquiries, complaints, comments, feedback, and product-related issues
- Customer Satisfaction: Exceed customer expectations with accurate information and exceptional service
- Teamwork: Collaborate to meet KPI targets and uphold SLA standards
- Customer Satisfaction: Exceed customer expectations with accurate information and exceptional service
- Education: Minimum SPM required
- Language: Fluent in Mandarin (both spoken and written)
- Experience: 1 year in the service industry preferred, fresh graduates encouraged
- Training: Full training provided
- Shift: Rotational shifts, 9 hours per shift (including 1-hour lunch)
- Language: Fluent in Mandarin (both spoken and written)
- EPF & SOCSO
- Sick leave
- Annual leave
- Quarterly staff recognition and appreciation
- Career Growth: Customer Service Executive Senior Customer Service Executive Team Leader Senior Team Leader Assistant Manager Manager Senior Manager
- IJP (Internal Job Program): Opportunity to transfer to preferred departments (e.g., Finance, Human Resources) after 1 year for new challenges.
- Sick leave
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