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Customer Contact Center

RM 3,400 - RM 3,400 / month

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Job Description:

  • Handle customer inquiries, complaints, and follow-ups through phone calls and livechats.
  • Promote and sell mobile and fiber products, meeting sales targets.
  • Provide real-time assistance and monitor customer interactions on social platforms.
  • Troubleshoot and resolve connectivity and service issues.
  • Maintain detailed records, follow up on issues, and build strong customer relationships.
  • Adhere to work schedule as planned.

Supplemental pay types:

  • Commission pay
  • Shift Allowance
  • Overtime Allowance
  • Language Allowance (Mandarin speaker)