Shop Manager (Suria Sabah)

• Lead, train, motivate and manage outlet team in delivering best services in all departments. • Conduct manpower planning for the shop according to approved headcount, festive/ high seasons, promotional period etc. Then liaise with Area Manager and HR for recruitment and other procedures. • Ensure all team members observe and practice company’s policies and rules & regulations. • Lead and work with the team to achieve monthly sales target of the shop. • Plan and monitor stock delivering & processing. • To ensure all Operational and Customer Service SOPs are followed within the shop. • Manage and monitor product display arrangement as VM guideline. • To conduct daily morning briefing and provide products knowledge training/ info and updates of policies. • Manage and supervise all team members in the shop and attend to customer enquiries. • Handle the overall shop operations and ensure consistency in the standard of retail operations. • Analyzing sales data, shop performance in all aspects and update to Area Manager. • Monitor and liaise with respective departments on maintenance and cleanliness of shop premises. • Plan and execute stock take (routine, ad-hoc & annual) as and when required. • Reviewing and keeping track of sales (set daily target and ensure achievement of sales target). • Having daily effective and clear official communication with Head Office and relevant departments to ensure smooth operations needs are met and people related matters are tackled. • Review and appraise staff performance to identify talents and retain staff. • Ensure accurate tills report and cash collection. • Making sure Occupational Safety & Health Policy at premises are followed and maintained. • Implement/execute sales & promotion plans as and when required. • Take necessary actions on suspicious activities within the premises. • Any other legal assignments requested by management from time to time.