Client Advisor - Italian Luxury Brand

JOB MISSION • Provide excellent and specialized customer service by creating emotionally enriched relationships with clients • Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives • Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance • Transform each client experience into magical moments by creating a hand-crafted experience that makes the client feel confident and energized. • Create a long-term authentic bond with clients by making them feel the experience is truly about them. • Demonstrate active leadership on selling floor, to drive individual and team objectives and be accountable for sales results. SALES Achieve individual KPIs: • Sales targets • Sales Per Transaction (SPT) • Unit Per Transaction (UPT) • Conversion rate • Assist in daily sales and weekly sales reporting to head office (where necessary). STORE APPEARANCE / VISUAL MERCHANDISING • Ensure store / stockroom are clean, neat and tidy at all times, product is properly stored, bags in dust bags, shoes by name/SKU and in size order. • Ensure new stocks are displayed and merchandised in a timely and attractive manner. STOCK MANAGEMENT • Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customers • Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss CUSTOMER SERVICE & CRM • Acquire new clients to Ferragamo database. • Develop client relationships by providing clients regular updates. PROFESSIONAL REQUIREMENTS • Caring, authentic trusted Client Advisor: an intuitive sales associate with a passion for style; • A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision; • Courageous with ideas and innovative in your approach, always ready to grow and learn; • Acting and thinking first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients; • Being a master at storytelling and at the art of asking engaging questions; • Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients Basic Salary: RM2200 Incentives: RM3,000-RM4,000 Festive season RM4,000-RM6,000