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CUSTOMER CARE EXECUTIVE

Salary undisclosed

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"Guide and assist Customer Care Assistants to perform all defined procedures accurately. oversee and provide assistance on patient registration, appointment scheduling, screening and accompanying patients to appropriate units or consultants Explain to patients on the admission and discharge process Visiting patients and obtain direct feedback from patients/relatives through specific metrics. Assist in consolidating and promoting hospital services via brochures and pamphlets. Monitoring bed status – for visitors enquiries and reports"