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Technical Support Level 1

RM 4,000 - RM 4,999 / Per Mon

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Requirements: -Diploma in IT or related technical field. -Preferably with at least 1 years’ experience in the call center industry, a similar role is an advantage. -High customer and service orientation. -Well-developed communication and analytical skills. -Good knowledge of operating systems and relevant hard- or software. -Good problem-solving skills and focus on quality. -Serenity in challenging situations. Responsibility -Respond to incoming calls/chats/email promptly and professionally and initiate outbound calls when required. -Furnish precise and timely information to address customer inquiries effectively. -Efficiently resolve customer problems, complaints, or requests in a satisfactory manner. -Escalate intricate issues or complaints to higher-level support or supervisors as needed. -Develop and retain a profound understanding of the company's products, services, and policies. -Aid customers in product usage and troubleshoot any related issues. -Accurately document customer interactions in the company's database or CRM system. -Uphold high-quality service standards to ensure and enhance customer satisfaction. -Actively engage in continuous improvement, enhancing knowledge and skills through ongoing training and feedback mechanisms. Remuneration package: -Basic: Up to RM5000 -Language allowance: RM300 (If any applicable) -Attendance allowance: RM100 -KPI allowance: RM500 *Note: Basic salary will be determined based on the candidate's years of relevant experience, skill set, and performance during the interview process. -Annual salary increment & performance bonus -Medical & hospitalization covered -EPF, SOCSO and EIS covered -External training will be provided and potential career progression opportunities Working hours: -9:00 AM – 6:00 PM -Monday – Friday -Off day: Weekend, KL & National Public Holiday Working location: -Menara Tokio Marine Life, No 189 Jalan Tun Razak, 50400 Kuala Lumpur. -Nearby Ampang Park MRT2 / LRT station (within 5-minute walking distance) Additional Benefits -Annual Leave -Medical and Hospitalisation Leave -EPF / SOCSO / PCB -Annual Bonus -Training Provided -Allowance Provided -Performance Bonus -5 Working Days