TECHNICAL SUPPORT -VIETNAMESE SPEAKER
RM 4,000 - RM 4,999 / Per Mon
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· Answer incoming calls from customers to log a problem ticket. · Arrive to post on time and ready to work assigned hours. · Manage and respond to telephone calls, emails, electronic system using customer-oriented etiquette. · Address customer issues, assuring that contract service levels and objectives are met. · Receive inbound and make outbound calls, as required, for such purposes as resource/parts management, appointment reminders and escalations where required. · Schedule and place follow-up calls/emails in response to customer inquiries. · Must be able to maintain strict confidentiality of sensitive information. · Work with customer service team to attain serviceability improvement and process enhancements. · Provide necessary ON product / support process related information.
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