Collection Analyst

Job Responsibility: - Manages and collects on an accounts receivable portfolio, ensuring timely payment of receivables and resolving customer payment issues. - Perform outbound Customer Collection calls / activity (verbal, non-verbal) utilizing collection procedures and policy guidelines to achieve cash flow targets. - Analyses and research customer’s receivables account delinquency and determines the type of communication method to facilitate payment. - Ensure on day-to-day basis that all overdue balances on customer accounts are being actively & promptly pursued in a professional manner. - Recognizes trends for non-payment and resolves issues by engaging internal partners. - Resolves disputes related to customer payment on delinquent accounts and negotiates and ensure payment from customer. - Analyses at -risk customer and recommends account strategies to prevent delinquencies. Initiates the dispute resolution process with internal partner and follows issue and ensure the resolution for customer. - Maintain details collections notes to ensure customer contact and actions are documented and substantiated. - Key performance indicators are managed effectively to deliver maximum Collections in team including. - Responsiveness/Resolution targets - Account Coverage & Overflow Target - Voice of Customer Targets & SLA - Understands procedure involved with Administration / Liquidator appointed accounts and assists with preparation of POD’s (Proof of Debts), Disclaimers and interacting with solicitors. - Perform customer account reconciliation and coordinate output with Customers. - Maintain records for all customer interactions, collections note to ensure customer contact and actions are documented and substantiated. - Perform Account maintenance activities such as reconciling unmatched items, preparing payment refunds, and updating customer records. - Review the listing of direct credit payments, collect remittance details, and submit to the banking function. - Establish and maintain cross functional relationships across the business to improve customer satisfaction. - Builds strong customer relationships to ensure win/win outcomes are achieved. Position Knowledge and Capabilities - Demonstrates the ability to understand the supporting of collections function on receivable issue. - Good knowledge of receivables/credit accounting systems, the ability to interpret data and produce reports to manage collection and customer information. - Understands business processes and organizational support structures to perform account maintenance actions. - Effective communication skills. Job Requirements: - Fresh graduate and minimum one-year experience in Receivables or Collections function and in their current role. - First level university degree with a focus in business or Finance & Accounting recommended or equivalent experience - Demonstrates the ability to understand Asia Customer market type. - Knowledge of receivables/credit accounting systems, the ability to interpret data and produce reports to manage collection and customer information. - Understands business processes and organizational support structures to perform account maintenance actions. - Effective communication, negotiation, and conflict resolution skills. - MUST well converse in English language (Good in written and verbal) - An additional ability to converse in Mandarin verbally & writing would be preferable.