Executive - Technical Support (Native Indonesian)

Executive –Technical Support (Indonesian speaker) Responsibilities:- • Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices) in the Indonesian Language. • Determine the problem and provide a technical resolution within the contact or by dispatching for service. • Resolve the cases from end to end, make follow-ups, and regularly update the customers on the case progress in Indonesian Language. • Always strive to meet and exceed customers’ needs and expectations. • Stay abreast of new processes and product releases by reading updates, studying product descriptions, and participating in team meetings, training, forums, and discussions. • Provide feedback to the Team Leaders/CC manager for any opportunities for improvement. • Demonstrate the required maturity to work from home/remotely under minimum supervision. • Expected to meet the Key Performance Indicators (KPI). Qualifications & Requirements:- • Excellent command of spoken and written language in Indonesian - mandatory. • Bachelor’s degree or an equivalent professional qualification in a relevant field of study. • Minimum 3 years of customer services experience or call center. • Technical knowledge with problem-solving and troubleshooting skills.