Customer Service - Cantonese Speaker (Work From Home)

Job Title : Customer Service Representative- Cantonese Speaker

Department : Global Candidate Services

Location Kuala Lumpur, Malaysia (As for now work from home setting)

Open to all Local Malaysian

Normal Working Hours (8am - 5pm / 9am - 6pm) Follow MY Day Shift

5 Days Work, 2 Days Off Rotational

DUTIES AND RESPONSIBILITIES

• To assist the candidate with all aspects of the testing process from registration to test delivery.
• To interface between candidates, clients, and test sites in a professional and efficient manner
• Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to Contact Centre policies and procedures.
• Achieve and maintain all key quality and productivity metrics.
• Escalate unresolved candidate grievances to designated departments for further investigation.
• To respond to incoming telephone calls and emails within a specified time frame according to company guidelines
• To attend required training to continually learn knowledge of practices, procedures, policies, and clients.

REQUIREMENTS

• Minimum SPM with 1 year of relevant working experience.
• Excellent command of spoken and written English and Cantonese.
• Immaculate telephone manners and communication skills.
• Data entry, spelling, grammar and proofreading skills required.
• Ability to work in both a team environment and autonomously.
• Minimum typing speed of 25 words per minute
• Strong PC skills in a MS Windows based environment (including MS Office--Excel, Word)

Job Types: Full-time, Permanent

Pay: RM3,800.00 - RM4,300.00 per month

Benefits:

• Flexible schedule
• Professional development
• Work from home

Schedule:

• Day shift
• Monday to Friday
• Weekend jobs

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you able to Speak & Written in Cantonese
• For now its a work from home setting, if the business requires to work in office are you able to make arrangements ? it is based at Bukit Damansara KL

Education:

• STM/STPM (Required)

Experience:

• Customer Care Specialist: 1 year (Required)

Language:

• Cantonese (Required)

Location:

• Kuala Lumpur (Preferred)

Work Location: In person