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Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.
MAIN PURPOSE
Most important role as the Sales Associate is the direct link between the Product and Customer. To deliver seamless customer experience as exceptional people delivering and exceptional product, building Customer loyalty and relationships while delivering sales productivity.
KEY RESPONSIBILITIES:
Sales
Developing strong sales turnover for the Store in accordance with the store strategy
- Meeting the turnover targets set by the Store Manager
- Respecting discount policy
- Achieve Key performance indicators defined by the Store Manager
Client Management
Satisfying customers
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- Welcome & handle the clients in the respect of the Maison’s standards (in the Store, on the phone, by mail, or during events)
- Advise, convince & ensure that each sales is handled accordingly
Building a long-term relationship with the client
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- Ensure and determine the prospect and the follow-up with new clients (local and international)
- Invite clients to activations and/or events, with post follow-up
Customer Service SAV
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- Take care of each case according to the Maison’s standards
- Follow up on each case and communicate to the Store Manager each problem
Product/Merchandise/Inventory Management
Participate to the good management of the stock
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- Reception & transfer
- Take part on inventory management/stocktake
- Check that all products are correctly handled & priced
- Look after the merchandising (products are correctly emphasised according to the Store priorities, cleanliness, prices, etc.)
QUALIFICATIONS:
- Strong communicator with clients, team and cross functional colleagues and stakeholders
- Minimum 2 years of experience from retail handling with multiple categories and familiar with luxury retail requirements
- Digitally savvy and able to pick up new technologies (Mobile APPs, social media, Zoom, Teams etc) that would be explored for clienteling and internal communications.
