Front Office Assistant/Reception/Front Desk

Responsibilities:

• Greet guests warmly, assist with check-in/check-out, handle inquiries and concerns, and provide information about hotel facilities and local attractions.
• Manage reservations via phone, email, or in-person, verify details, and communicate policies to guests.
• Maintain accurate records, handle transactions, and provide administrative support to the Front Office Manager.
• Answer/direct calls, respond to emails, and coordinate with other hotel departments to ensure seamless guest services.
• Resolve guest complaints, escalate complex issues, monitor front desk security, and follow procedures for emergencies.

Qualifications:

• SPM or equivalent.
• Fresh graduates are encouraged to apply, training will be provided.
• Excellent customer service and communication skills.
• Applicants must be willing to work in Johor Bahru.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Professional development

Schedule:

• Rotational shift