Operational Training Specialist (Regional)

Position Responsibilities

• Ensure the timely delivery of standardized training materials and resources to country L&D Managers.
• Assist country L&D Managers in effectively implementing training programs aligned with ZUS Coffee’s global standards.
• Ensure all training programs align with ZUS Coffee’s global L&D framework while accommodating regional requirements.
• Regularly evaluate the effectiveness of training programs in collaboration with country L&D Managers and suggest improvements.
• Create and manage platforms or sessions for country L&D Managers to share best practices and challenges.
• Serve as the primary communication channel between the central Academy and regional L&D teams to ensure seamless collaboration.
• Provide guidance and assistance to country L&D Managers during the pre-opening training phase for new markets.
• Use tools to monitor regional training completion rates, compliance, and outcomes, and report progress to stakeholders.
• Reinforce ZUS Coffee’s core values, culture, and standards across all training initiatives.
• Ensure training materials provided to country L&D Managers are up-to-date and aligned with the latest company policies, products, and procedures.
• Provide one-on-one or group coaching sessions to develop the skills of country L&D Managers and enhance their ability to execute training programs effectively.
• Assist regional teams in submitting customization requests for training materials to the central Academy while ensuring alignment with global standards.
• Proactively gather feedback on training-related challenges faced by regional teams and propose solutions to the central Academy.
• Stay informed about emerging trends and practices in learning and development that could benefit ZUS Coffee’s international operations.

Qualifications & Experience

• Must possess a Diploma/ Degree in Hospitality or any related disciplines.
• Minimum 3 years of working experience in a related field and have a strong PR skills.
• Experience working with training needs analysis (TNA), instructional design, and learning strategies to meet organizational goals.
• Ability to manage cross-cultural teams and adapt training materials to different regional needs and challenges while maintaining global standards.
• Strong written and verbal communication skills to effectively articulate training goals, expectations, and feedback to stakeholders at all levels.
• Ability to communicate clearly with multicultural teams and adjust messaging to different audiences.
• Open to change and flexible in adjusting strategies, training materials, and delivery methods to meet regional needs and challenges.
• Comfortable working in dynamic, fast-paced environments, particularly in a company undergoing international expansion.

a Necessity, not a Luxury

Job Type: Full-time

Pay: RM1.00 - RM2.00 per month

Schedule:

• Monday to Friday