BOUTIQUE HOTEL OPERATIONS MANAGER

Job Description

Key roles & responsibilities

• Key Responsibilities:
• Oversee all hotel operations to ensure smooth functioning.
• Provide leadership and support to front desk, reservations, and housekeeping teams.
• Conduct regular meetings and briefings with department heads.
• Ensure strict adherence to Hotel Operating Controls, SOPs, policies, and service standards .
• Manage staffing schedules to ensure comprehensive coverage across all shifts.
• Implement comprehensive training programs to develop team members' skills across all roles and responsibilities.
• Continuously evaluate and monitor team performance to optimize efficiency and service quality.
• Prepare and execute the annual Operating Budget, Marketing & Sales Plan for the hotel.
• Monitor daily business reports to track and enhance hotel performance .
• Implement strategies to maximize room occupancy and revenue through innovative sales initiatives.
• Take accountability for department heads and manage guest complaints effectively.

Requirements:

• Diploma or Bachelor’s degree in hospitality, business administration, or related field in Hotel management.
• Minimum 5 years of experience as Duty Manager or 2 years as Front Office Manager in hotel management.
• Proficiency in hotel management best practices and data entry software .
• Excellent interpersonal and customer service skills.
• Strong leadership qualities with meticulous attention to detail.
• Interested candidates, please apply online. Only shortlisted candidates will be notified within two weeks.

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM4,000.00 per month

Schedule:

• Rotational shift

Expected Start Date: 09/01/2025