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WALK-IN INTERVIEW - Customer Support (Various Division) - 15th & 16th Jan #XIS89#

RM 3,500 - RM 3,500 / month

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Job Responsibilities :

  • Assist the customer service team in resolving escalated issues and inquiries.
  • Handling incoming calls and enquiries promptly from customers accurately and professionally.
  • Ensure high levels of customer satisfaction through prompt and effective problem resolution.
  • Maintain and update databases with accurate order, inventory, and customer information.
  • Monitor and manage order processing to ensure timely and accurate fulfillment.
  • Ensure that all systems are functioning properly and troubleshoot any issues that arise.
  • Implement quality control checks to ensure the accuracy and quality of order fulfillment.
  • Monitor customer feedback and implement corrective actions to address any issues.
  • Develop and enforce quality standards across all operational processes.
  • Provide clear and timely communication to team members and stakeholders regarding operational updates and issues.

    Job Requirements :
  • Minimum SPM (Sijil Pelajaran Malaysia) holders, Diploma, and Degree holders are encouraged to apply.
  • Experience in call centre, e-commerce operations or a similar role.
  • Proficiency in using operational tools and systems.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and teamwork abilities.
  • Ability to work in a fast-paced environment.

    Additional Information:
  • Location: Agensi Pekerjaan Asia Recruit, Unit No. 7-03-A, Level 3 Menara Jebsen & Jessen (Tower 7 UOA Business Park, 1, Jalan Pengaturcara U1/51, Seksyen U1, 40150 Shah Alam, Selangor
  • Date:15th January & 16th January 2025 (Wednesday & Thursday)
  • Time: 10:00AM - 5:00PM
  • Attire: Formal/Smart Casual
  • Things to bring (Hardcopy): Updated resume, Highest education certificates and original IC.