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Customer Service Specialist (RM2,400 - RM3500) #XIS90#

RM 4,000 - RM 4,000 / month

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Availability Status

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Company Overview:

Our client is a Malaysian BPO provider offering customer experience and digital transformation solutions and services. It enhances operational efficiency through AI, automation, and analytics, focusing on customer service, technical support, and back-office operations to drive innovation.

Job Description:

  • Handling customers through multiple channel such as Livechat, Email, Inbound & Outbound calls.
  • Swiftly address customer queries and take ownership of their concerns
  • Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques
  • Expertly articulating and presenting information about the products while professionally managing high inquiry volumes
  • Embracing accountability for individual KPIs and working cohesively towards team goals
  • Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers
  • Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times
  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Acknowledging and resolving customer issues by acquiring sufficient product knowledge

Requirements:

  • Minimum MUST have SPM qualification
  • Strong proficiency in English and Bahasa Malaysia, giving you a chance to showcase your language skills
  • MUST have at least 6 months in Customer Service / BPO
  • MUST be willing to work rotational shifts

Benefits:

  • Attendance Allowance
  • KPI Allowance
  • Shift allowance
  • Mandarin Allowance
  • Medical Claim