Conversational Robot Caller Script Designer

Script Design: -Develop and design engaging and effective conversational scripts for robot caller systems. -Ensure scripts are clear, concise, and align with business objectives and user needs. -Regularly update and refine scripts based on feedback and performance data. Logical Reasoning: -Utilize rigorous logical reasoning to anticipate and address various user responses and scenarios. -Design conversation flows that handle edge cases and maintain a natural conversational tone. Attention to Detail: -Ensure high accuracy and attention to detail in script content and flow. -Perform thorough testing and validation of scripts to identify and fix issues. Collaboration: -Work closely with cross-functional teams, including software developers, business analysts, and customer service representatives, to gather requirements and insights. -Participate in team meetings to discuss script improvements and share progress updates. -Incorporate feedback from stakeholders to enhance the effectiveness of conversational scripts. Requirements: -Bachelor’s degree in Computer Science, Software Engineering, Linguistics, Communication, or a related field. Equivalent practical experience may be considered. -Must be fluent in both English and Bahasa Malaysia, with excellent written and verbal communication skills in both languages. -Knowledge of any programming language or background in software development is an added advantage. -Familiarity with conversational AI platforms and tools is a plus. -Effective communication and collaboration skills, with the ability to work well in a team environment.