Food Delivery Service Sales - Teammate Hokkien support | CI06

So what does a Teammate really do?

Think of yourself as the backbone of the company, not just anyone is qualified for this role! We make sure we

get the best of the best. After all, we are a ridiculously good company with our employees being the top notch.

So come on, we need your full concentration on what it's like being a Teammate.

Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your

clients. As you tackle your new tasks for the day, you know that it comes down to being able to provide

world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by

different performance metrics.

As a Teammate, you will receive inbound and/or place outbound calls. You will provide accurate and timely

responses for inquiries coming through email and live chat support channels. You will filter content from the

client's website. You will also perform data and research functions. You will provide support through known

basic troubleshooting techniques. You will also manage and resolve customer complaints. You will identify and

escalate priority issues. You will route calls to the appropriate resource, when necessary and also document all

information on customer interaction according to standard operating procedures. You must always strive for

Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the

Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance

Indicators).

Remarks

- Malaysian that can speak in fluent Hokkien and basic English, as staff will support Taiwan Market

-Must be able to type in traditional mandarin

-English interview will be included since computer interface is in English

-Must be able to commit to shift

-NO WORK-FROM-HOME option provided

-6 Months outbound experience

Job Type: Full-time

Benefits:

• Health insurance
• Meal provided

Schedule:

• Rotational shift

Supplemental Pay:

• Commission pay

Application Question(s):

• Are you able to commit on shift?

Language:

• Mandarin (Required)
• English (Required)
• Hokkien (Required)