Technical Delivery Manager

Technical Delivery Manager

Job Summary:

We are seeking a skilled and proactive Technical Delivery Manager with a strong background in managing diverse IT infrastructures and operations. The ideal candidate will lead, mentor, and drive a high-performing team, ensuring operational excellence across hardware, systems administration, and networking.

Area of Responsibilities:

• Team Leadership & Management:

• Lead, mentor, and motivate a team of IT professionals to achieve technical and organizational goals.
• Foster a collaborative environment that drives innovation and excellence.
• Conduct performance evaluations and support team members' professional development.

Technical Oversight & Operations:

• Oversee the administration, maintenance, and optimization of systems including:
• AS400 hardware and system administration.
• pSeries, AIX, UNIX
• Sun Solaris platforms.
• Mainframe operations.
• Windows-based systems.
• Provide guidance on network concepts, troubleshooting, and optimization.
• Ensure all systems and applications operate effectively and securely.

• Strategic Planning & Execution:

• Align team objectives with organizational strategies to ensure seamless IT operations.
• Develop and execute plans for infrastructure improvements and upgrades.
• Analyze and mitigate risks related to IT operations and security.

Communication & Reporting:

• Act as the liaison between technical teams, stakeholders, and senior management.
• Prepare and deliver comprehensive reports on team performance and technical progress.

Training & Development:

• Identify training opportunities to upskill team members on relevant technologies.
• Stay updated on industry trends and introduce innovative practices.

Compliance & Risk Management:

• Ensure adherence to company policies and IT governance standards.
• Monitor systems for vulnerabilities and implement security measures as required.

Resource & Roster Management:

• Develop and maintain effective rostering to ensure adequate coverage across shifts and peak times.
• Monitor and optimize Standby and off hours support.
• Address staffing needs and skill gaps proactively through hiring, training, or upskilling/cross-skilling.

Service Level Management:

• Monitor and enforce adherence to SLAs for operational performance and service delivery.
• Drive continuous improvement to meet and exceed SLA targets.
• Address SLA breaches with root cause analysis and preventive action plans.

Requirements:

Education & Experience:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum of 5+ years of experience in IT infrastructure and team management.
• Hands-on expertise in one or more of the following:
• AS400 hardware and system administration.
• pSeries, AIX, UNIX
• Sun Solaris.
• Mainframe Systems.
• Good to have but not mandatory
• Windows systems administration.
• Networking fundamentals (e.g., LAN/WAN, TCP/IP).

Skills & Competencies:

• Proven leadership and team management capabilities.
• Strong problem-solving and decision-making skills.
• Excellent communication, both verbal and written.
• Proficiency in monitoring and managing IT systems and operations tools.
• Plus, point for the following
• IBM Certifications like IBM i (C9010-022) & IBM i (C9060-528)
• ITIL Certification

Job Type: Full-time

Pay: RM9,000.00 - RM12,000.00 per month

Experience:

• Networking fundamentals (e.g., LAN/WAN, TCP/IP).: 3 years (Preferred)
• IBM i (C9010-022) & IBM i (C9060-528): 3 years (Preferred)
• ITIL Certification: 3 years (Preferred)
• AS400 hardware and system administration: 3 years (Required)
• pSeries, AIX, UNIX: 3 years (Required)
• Sun Solaris.: 3 years (Preferred)
• Mainframe Systems.: 3 years (Preferred)
• Windows systems administration.: 3 years (Preferred)