Operation Manager

Role: Operation Manager

Client: IT Services

Working Mode: On Site

Job Type: Full time (direct hire with client)

Job Location: Pinnacle Petaling Jaya, Jalan Utara, Petaling Jaya, Selangor

Working Hours: Standard 9am – 6pm, and flexible to stretch if required.

Experience: 5 years in IT project management or operations management

Applicants: Open to Local Malaysian citizens

Job Overview:

The Operations Manager will be responsible for managing and optimizing all operational aspects of the company’s IT and network integration projects, ensuring smooth workflow, client satisfaction, and cost-effectiveness. This role is crucial to driving efficiency, maintaining high standards, and supporting cross-functional collaboration to meet client requirements and project timelines.

JOB DESCRIPTION

Project Delivery and Coordination

· Oversee and ensure timely delivery of all integration projects, from planning through execution and support.

· Collaborate with project managers, technical teams, and client stakeholders to monitor project progress and resolve issues.

· Implement project management frameworks to improve on-time, on-budget project completions.

Process Optimization and Quality Assurance

· Develop, document, and improve operational processes to increase efficiency, reduce costs, and maintain high quality.

· Set and monitor quality assurance standards for all deliverables and services provided by the company.

· Introduce and enforce KPIs to measure performance across projects, ensuring all milestones meet industry standards and client expectations.

Resource and Vendor Management

· Coordinate resource allocation and planning for projects, optimizing internal resources to meet demand.

· Manage vendor and supplier relationships for timely procurement of necessary technology, hardware, and software.

· Negotiate service-level agreements with third-party vendors to ensure compliance and continuity of supply.

· Client Satisfaction and Relationship Management

· Ensure client expectations are met or exceeded by overseeing project timelines, deliverables, and communication.

· Act as the primary point of contact for operational escalations and address any service issues promptly.

· Collect feedback from client’s post-project to inform continuous improvement in processes and client service.

Financial Management and Cost Control

· Manage budgets for projects and operational expenses, ensuring cost-efficiency without compromising quality.

· Review financial performance metrics, and optimize costs related to labor, procurement, and operational expenditures.

Compliance and Risk Management

· Ensure that all operations comply with industry standards, regulatory requirements, and company policies.

· Proactively identify and mitigate risks that could impact project delivery, client satisfaction, or team productivity.

· Team Leadership and Development

· Lead and develop a team of project coordinators, technical staff, and support personnel.

· Facilitate training and development to enhance technical skills and industry knowledge across the operations team.

· Conduct performance evaluations, manage workloads, and build a high-performing team focused on operational excellence.

Job Type: Full-time