Documentation Clerk

Responsibilities and Authorities:

• Coordinate and liaise on shipment documentation with the company's clients, either by phone or email. Tasks to be accomplished include:

a) Liaise and negotiate with customers and Customer Service Advisers regarding documentation and related issues.
b) Filing, pre-checking billing, and closely following up with customers’ requirements on methods of documentation and billing.

• Coordinate and liaise with the Customer Service team and accounts team regarding documentation and customer issues.
• Coordinate and liaise with the forwarding department and forwarding agents for customs documentation.
• Process export or import shipments using the in-house developed system and generate documentation such as CDA, OSR, and others.
• Assist superiors in solving customer problems by improving workflow.
• Answer all incoming telephone calls promptly and professionally.
• Notwithstanding the above, you may be required to perform ad hoc duties from time to time.

Competency Requirements (Education, Training, and Experience):

• Candidate must possess at least Primary/Secondary School/SPM/“O” Level, Higher Secondary/STPM/“A” Level, or Pre-U qualifications in any field.
• Must be computer literate, with knowledge of Microsoft Office (Excel, Word, etc.).
• Dedicated and self-motivated; able to work under pressure and meet deadlines.
• Able to work independently with minimal supervision and guidance.
• Responsible, a fast learner, and able to communicate well with all levels

Job Type: Full-time

Pay: From RM2,200.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Fixed shift

Supplemental Pay:

• Attendance bonus