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- Handling and monitoring clients’ deposits and withdrawals, making sure they are carried out as per relevant regulations and guidelines
- Update the Platform systems with relevant information
- Handle any client requests/complaints and perform a timely investigation
- Assisting Onboarding/Support in replying to client queries
- Collaborate/Assist the Compliance and Risk Team regarding specific clients
- Conciliating with customers and service providers on payment issues via different channels
- Other ad-hoc duties as per management’s request
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