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Service Delivery, Executive

RM 3,000 - RM 3,300 / month

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  • Oversee customer support, expectations, and relationships while identifying new business opportunities;
  • Create monthly/quarterly reports for analysis and presentation to clients;
  • Coordinate IMACD (Install, Move, Add, Change and Dispose) requests with relevant parties and update master listing;
  • Regularly maintain and update machines in the field with installed tools;
  • Manage and replenish consumables at client locations;
  • Proactively log in service request to Call Center for service maintenance;
  • Follow up with the Call Center on pending service requests and provide updates to the clients on a daily or weekly basis.