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Team Lead - Vietnamese (Penang)

Salary undisclosed

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Qualifications:
Minimum requirements:
  • Minimum 1 year in content moderation.
  • Language proficiency in Vietnamese and English is mandatory.
  • Has the ability to deliver feedback and coaching to team members based on collected data from Quality monitoring and reporting development plan to stakeholders in an actionable format.
  • Must be able to spot trends and tendencies with data and drives team to look for insights.
  • Strategic thinker with strong analytical and creative problem-solving skills.
  • Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders on action plan execution.
  • Significant experience in a complex fast paced environment.
  • Passion for ensuring an excellent user experience.
  • Location: GBS, Bayan Lepas, Penang
Responsibilities:
Responsibilities:
  • Provide mentorship, guidance and career development to members of your team
  • Lead a high-performing team through an exciting transition to build problem solving,
    critical thinking, analytical and technical capabilities which will enable the
    department to develop deeper, more scalable solutions
  • Team management responsibilities for a market team, whilst also serving as a crossfunctional and a global liaison in developed areas of expertise
  • Establish team goals and work with direct reports on strategies for executing,
    measuring progress and sharing results
  • Deliver projects involving quantitative analysis, industry research, and strategy
    development, working directly with global cross-functional teams to problem solve
    analytical approaches and develop solutions
  • Identify actionable insights, suggest recommendations, and influence team strategy
    through effective communication
  • Advocate for users within their market, partnering with global and cross-functional
    teams to develop global solutions