Account Operations Specialist ( Pre-Billing Operations)

About the Team: As a member of company, not only will you bring your skill sets to drive your team forward, but you will also develop your untapped potential and be inspired by some of the most amazing minds in the industry. Our team consists of both young and experienced individuals who are tenacious, motivated and energized by the fact that we exist to make a change - have a societal impact in Southeast Asia. Commercial and Support Sales Operations is the regional unit that manages the Sales Operations of all B2B teams that helps to simplify business transportation, corporate food & package deliveries as well as related services for companies across Southeast Asia. We actively engage with top companies and top brands across the region and it is imperative that we drive efficient commercial operations within our organisation. To this end, we are looking for a strong Account Operations Specialist to contribute towards a robust sales and commercial operations organisation that will cater at scale to an expanding portfolio of corporate clients. To perform this role well, the candidate needs to have strong communication capabilities, attention to detail, ability to create and follow processes, data analysis capabilities and a track record of exceeding expectations. The Role: You will report to the Manager - Regional Commercial Ops, GFB Pre-Billing Operations: · Gather and verify billing information from internal systems/databases. · Review and validate pre-billing reports to identify and correct discrepancies or errors. · Perform accurate billing calculations based on contract terms, pricing agreements, and service delivery metrics. · Validate and cross-check calculations to ensure alignment with client agreements and internal standards. · Ensure all data required for billing is accurate and complete before the final invoicing stage. · Address any inconsistencies in billing calculations, billing data or customer information, and work efficiently with the relevant teams to promptly resolve any issues or disputes. · Ensure accurate record-keeping of all pre-billing activities and associated documentation. · Enforce the best practices for pre-billing procedures. Implement a smooth and flawless invoicing process for all corporate clients to ensure a high rate of client satisfaction. · Identify opportunities for process improvements in pre-billing procedures and contribute to enhancing billing accuracy and efficiency. · Maintain rigid internal Service Level Agreements (SLAs) to deliver top-notch service consistently to all our corporate partners. · Uphold adherence to internal controls, company policies, and regulatory requirements. Ensure compliance to key controls. Commercial Process Excellence and Execution: · Ensure adherence and compliance on all sales operations process Work closely with with Country Ops and Country Commercial teams to onboard, adopt and govern the usage of SFDC (Salesforce.com) CRM tool and ensure proper sales governance in place Salesforce CRM: Monitor, report and adjust as necessary to ensure Key Account managers, Inside Sales and Channel Partner teams maintain data integrity and data quality basis recommended SOPs Any Sale Operations Ad hoc assignment The Qualifications: Education: Bachelor’s Degree Good english speaking and writing proficiency is a must to engage with regional stakeholders across SEA Work Experience: Minimum of 2-4 years in business operations, with a subject matter in finance to within a fast-paced and competitive B2B, SaaS, enterprise, corporate or startup environment. Ability to work independently, deal with data analysis and increase the operational efficiency of the business. Communication: Strong and effective communicator with good presentation and speaking skills who can verbally and visually articulate their point of view clearly and succinctly. MUST be comfortable with MS Excel / Google Sheets and data cleaning and organization Ambitious, self-driven and highly motivated individual who can work well in a startup VUCA (Volatile, Uncertain, Complex, Ambiguous) environment. Should have demonstrated integrity and respect in the performance of their duties.