Analyst, P2P Travel and Expense

Purpose:

• Perform processes associated with Travel & Expense management, Concur and Corporate Cards system administration activities.

• Manage and partner with business counterparts to drive process governance; and ensure compliance with applicable policies, procedures and controls for the Employee Expense Reporting, Corporate Cards and Concur System Admin functions.

• Timelines and quality meet the agreed service levels and target.

• May support and actively participate in larger projects or the improvement to existing processes and solutions.

• Anticipate and responds to customer requirements in a timely manner.
  

Key Responsibilities & Deliverables:

Process, Governance, Stakeholder Management

• Manage Travel & Expense Reporting, Corporate Card program, and Concur system administration in an effective and efficient manner to ensure compliance with relevant policies, procedures, systems, and financial controls.

• Perform daily operations, troubleshooting issues, making changes in employee profiles and designating approvers.

• Manage the process of corporate card issuance, expense settlement, limit adjustments and termination, including highlighting any violations to the management.

• Resolve employee expense queries, disputes and ensures all expense related inquiries are handled within the terms of the Service Level Agreements.

• Conduct expense report audits, reviews and verifies supporting documentation to expense reports following the company travel policy.

• Ensure all expenses are filed, stored, archived and retrieved for audits according to the company’s document management policy.

• Recognize and solve non-standard problem within the team. Assist peers in troubleshooting activities within work unit or work collaboratively with other teams to resolve issue relevant to travel and expense and/or commercial card or raise issues that may impact the customer satisfaction; and ensures all queries are dealt with correctly and efficiently.

• Support process governance including regular reporting and analysis to key stakeholders – communicates with internal stakeholders on a regular basis to discuss operational issues, key metrics.

• Support delivery of Service Level Agreements (SLA) and Key Performance Indicators (KPI) targets

• Support General Accounting’s month end/year end closing procedures including AP reconciliations and accruals, Sarbanes Oxley (SOX) compliance and financial audits.

• Support internal and external auditors during audits and other data inquiries.

• Completes tasks and meet all compliance related requirements, including audit request, SOX Control and adherence to Elanco policies and procedures with minimal supervision.

• Actively support or participate with any project related to system enhancement, process improvement with influence on accuracy, efficiency, and compliant to travel and expense process.

• Provides or may lead the key improvements to existing processes.

• Undertake other tasks that may be assigned from time to time, as required by Elanco Management.

Skills & Capabilities

• Requires comprehensive of knowledge, understanding or some specialization of Travel & Expense management, Concur and Corporate Cards system administration activities and relationship with the business

• Meticulous in details and post good analytical skills

• Effectively prioritize and complete assigned functional tasks and other deliverables under minimal supervision

• Anticipate and responds flexibly and empathically to customer needs and effectively manage their expectations

• Able to make decisions within procedures and policies that impacting a team or recognizes or identify and solves typical or non-standard issues that may occur in their own work unit or affect the team

• Able to assist peers in solving the typical or non-standard problems of their own work units

• Challenge the status quo and recommends alternative solutions to improve existing processes or solutions and actively work with the relevant stakeholders to drive the improvements

• Positive working attitude with a high degree of initiative and is adaptable to change

• Operational awareness to all applicable US SOX & operational controls in own work unit and ability to demonstrate a strong compliance oriented mindset

• Good interpersonal and influencing skill as frequent communication with stakeholders from various department would be required

Requirements:

Minimum Requirements

• Diploma/Degree in Finance/Accounting, Business Administration with at least 5 years of related industry experience or equivalent in Travel & Expense management and Corporate Cards System Administration Management or other accounting function in an MNC or Shared Service using Concur-SAP system

• Comprehensive knowledge and understanding in the Purchase to Pay processes, specifically Requisitions, Purchase Orders, 2-3 way match, payment types and methods, vendor management requirements, VAT taxes, etc.

• Intermediate knowledge and experience of operating ERP System - SAP Module and MS Office Tools, particularly Excel, PowerPoint, and Outlook. Experience using the ServiceNow, or Concur is a plus but not require

• Have experience in supporting low to medium complexity tasks and participating in a small to medium size project initiatives

• Lean/Six Sigma exposure or equivalent desired

• Progressive mindset and aptitude in learning and adapting to technology and productivity tools

• Proficient in English is mandatory; multi-lingual is required if you support Japan, Korea, Taiwan, China, Thailand and Vietnam

• Additional hours at critical times (e.g., month-end) may be required. Also, and on an exceptional basis, the role may require work on public holidays

• Support shift duty on rotational basis according to business needs