Customer Care Executive

Job Description:

• Assist inquiry and complaint via phone call and email
• Follow up on each case until it is resolved the best way possible in order to minimize damage to both company and purchaser
• Prepare weekly complaint compilation for involved parties
• Pre-Delivery Inspection (PDI)
• Cleanliness and Functionality Inspection
• Plan and coordinate Thank You card to purchasers upon vacant possession
• Customer Satisfaction Survey upon vacant possession
• Sourcing for handover service gift and deliver to each owner upon vacant possession
• Database management for Tropicana Privilege Card Customer Loyalty Programme in the CRM system – All members related matters such as membership processing, members’ card printing, update of personal details, referral’s fee checking & approval and others

Requirement:

• Qualifications : Bachelor/Diploma certification in related field
• Experience : Minimum 3 years working experience in customer service, with good proven track record;
• Customer orientated and ability to adapt/respond to different types of characters;
• Ability to maintain calm under pressure;
• Willing to travel within Klang Valley and work on weekend as and when required with own transport;
• Detailed oriented and passionate towards serving others with great enthusiasm.

Technical Skills:

• Ability write well independently in English is compulsory;
• Strong phone contact handling skills and active listening;
• Computer literacy in order to type up reports, results and details of customer interaction;
• Candidate with spoken and written Mandarin experience would be an advantage but not compulsory.
• Responsible for coordinating and organizing appreciation events for members periodically
• Support Marketing & Sales team during event and property launch as and when required

Job Type: Contract

Pay: RM3,000.00 - RM3,800.00 per month

Benefits:

• Professional development

Schedule:

• Monday to Friday