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Customer Service Representative

RM 2,300 - RM 2,500 / month

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Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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  • Candidate must possess at least a diploma and degree certificate.
  • Preferably have a property management background.
  • Experiences related in customer service or marketing is a plus.
  • Required skill(s): MS Office (Word, Excel), Google Drive.
  • Required language(s): Bahasa Malaysia, English.
  • Strong administrative, communication and organizational skills.
  • Ability to multitask and be tech-savvy.
  • At least 1 year of relevant working experience.
  • Able to work independently and complete the tasks assigned by Superior.
  • Candidate must posses own transport.
  • Energetic, eager to learn, and open to new challenges.
  • Preferably aged 20-30 years.

RESPONSIBILITY

  • Responding to Inquiries: Handle customer questions via email, chat or phone.
  • Issue Resolution: Address complaints and provide solutions.
  • Order/Account Management: Assist with orders, refunds and account updates.
  • Product Info: Provide details on products, services and policies to customers.
  • Escalations: Forward complex issues to senior support.
  • KPI Achievement: Meet response time and satisfaction goals.
  • Feedback Collection: Gather customer feedback for improvements.

Job Types: Permanent, Full-time

Pay: RM2,300.00 - RM2,500.00 per month

Benefits:

  • Maternity leave
  • Parental leave

Schedule:

  • Day shift

Supplemental Pay:

  • Overtime pay

Job Type: Full-time

Pay: RM2,300.00 - RM2,500.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Parental leave

Schedule:

  • Day shift

Supplemental Pay:

  • Attendance bonus
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