Hindi Language Specialist with Programming Expertise
RM 6,000 - RM 7,999 / Per Mon
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Experience Required: 5-6 Years Location: Kuala Lumpur Language Requirement: • Fluent in Hindi (spoken and written) • Proficiency in English is required ________________________________________ Job Summary: We are seeking a Hindi Language Specialist with a strong foundation in programming skills to join our team. In this role, you will provide high-quality support to Hindi-speaking customers while leveraging technical expertise to address customer needs, troubleshoot issues, and enhance user experience. ________________________________________ Key Responsibilities: • Handle customer inquiries via phone, email, or chat in Hindi and English. • Resolve customer issues, troubleshoot technical problems, and provide accurate information about products and services. • Maintain a high level of customer satisfaction through empathetic and effective communication. • Escalate complex issues to relevant departments and ensure timely resolution. • Document customer interactions and feedback in the company’s CRM system. • Assist in translating customer resources, FAQs, and other documentation into Hindi. • Utilize programming skills to diagnose and resolve issues or recommend improvements for internal systems. ________________________________________ Key Requirements: • Fluent in Hindi (spoken and written) and proficient in English. • Proficient in at least one programming language (e.g., Python, Java, or JavaScript) to support technical troubleshooting and development efforts. • Excellent communication and interpersonal skills. • Previous experience in customer support or a similar role is an advantage. • Strong problem-solving skills with the ability to handle challenging situations calmly and efficiently. • Familiarity with CRM tools and support platforms is a plus. • Flexible to work in rotational shifts (including weekends and public holidays, if required). ________________________________________ Preferred Skills: • Technical knowledge to assist customers with advanced troubleshooting. • Additional language skills are a bonus. • Strong organizational and multitasking abilities. • Experience with APIs, system integration, or scripting for support purposes is highly valued. ________________________________________ Why Join Us? • A vibrant, multicultural work environment. • Opportunities for career advancement and skill development. • Competitive salary and benefits. ________________________________________ How to Apply: If you are passionate about helping people, fluent in Hindi, and have a knack for programming, we’d love to hear from you! Send your resume to [Insert Email Address] with the subject line “Hindi Support Specialist Application.” Join us in delivering exceptional support to our customers!
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