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Customer Service Executive | Up to 2.5k | Welcome fresh grads

Salary undisclosed

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Salary: RM2300-RM2500

Working Days: 5 days, 2 days off

work Location: Ara Damansara

Every 6 Month bonus

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide accurate information about products and services.
  • Resolve customer complaints and issues efficiently and effectively.
  • Process orders, returns, and exchanges.
  • Maintain customer records by updating account information.
  • Follow up on customer interactions to ensure resolution and satisfaction.
  • Collaborate with other departments to address and resolve customer concerns.
  • Identify and escalate priority issues to the appropriate channels.