Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer Care Manager

RM 6,000 - RM 10,000 / Per Mon
Checking job availability...
Original
Simplified
  • Develop and execute customer success plans to boost retention, reduce churn, and identify upsell opportunities.
  • Analyze customer feedback and data trends to proactively address challenges and improve service delivery.
  • Collaborate with Sales, Product, and Marketing teams to align customer needs with business goals.
  • Mentor and coach a high-performing customer service team to exceed KPIs and service standards.
  • Design and deliver training programs to enhance team skills in conflict resolution, communication, and CRM tools.
  • Foster a culture of continuous improvement through regular feedback, recognition, and career pathing.
  • Serve as the primary escalation point for critical customer issues, ensuring swift resolution and satisfaction.
  • Build trusted relationships with decision-makers to understand their evolving needs.
  • Monitor team performance metrics (e.g., CSAT, NPS, response times) and provide actionable insights to business stakeholders.
  • Streamline workflows and processes to enhance efficiency across the customer lifecycle.

Why you'll love this role?

  • Impact: Shape customer strategies that directly influence retention and satisfaction for top-tier clients.
  • Growth: Access to professional development programs and leadership training.
  • Perks: Competitive salary, annual bonuses & healthcare coverage.

Qualification

  • Experience: 3–5 years in customer success, account management, or team leadership, preferably in hospitality, tourism, or B2B SaaS.
  • Degree in Business, Hospitality, or a related field.

Skills:

  • Fluent English (verbal/written) with exceptional communication and presentation abilities.
  • Proven track record of managing teams and improving customer retention.
  • Proficiency in CRM tools (e.g., Salesforce, Zendesk) and data analysis (Excel, Tableau).
  • Strategic thinker with a passion for problem-solving and building long-term client partnerships.

Compensation & Statutory:

  • Base salary + weekly performance incentive.
  • EPF, SOCSO, EIS, and PCB.
  • Monthly attendance bonus.

Health & Lifestyle:

  • Casual dress code + 5 working days.
  • Flexible seating for collaboration.
  • Prime KL location (5-minute walk from KLCC LRT, Conlay MRT, Bukit Bintang MRT & Raja Chulan Monorail).
  • Annual leave.
  • Panel clinic coverage.
  • Life insurance.
  • Team-building trips + weekly achievement celebrations.
  • Yearly optical/dental coverage.
  • Sports allowance.

Growth:

  • Yearly learning allowance (courses, certifications).
  • Direct mentorship from business stakeholders.