Driver/Concierge

Safety and Security  Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.  Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.  Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.  Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).  Complete appropriate safety training and certifications to perform work tasks.  Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.  Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. Policies and Procedures  Follow company and department policies and procedures.  Protect the privacy and security of guests and coworkers.  Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.  Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.  Maintain confidentiality of proprietary materials and information.  Perform other reasonable job duties as requested by Supervisors. Guest Relations  Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.  Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).  Thank guests with genuine appreciation and provide a fond farewell.  Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.  Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.  Address guests' service needs in a professional, positive, and timely manner.  Engage guests in conversation regarding their stay, property services, and area attractions/offerings.  Assist other employees to ensure proper coverage and prompt guest service. Communication  Speak to guests and co-workers using clear, appropriate and professional language.  Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Working with Others  Support all co-workers and treat them with dignity and respect.  Develop and maintain positive and productive working relationships with other employees and departments.  Partner with and assist others to promote an environment of teamwork and achieve common goals. Quality Assurance/Quality Improvement  Comply with quality assurance expectations and standards. Physical Tasks  Read and visually verify information in a variety of formats (e.g., small print).  Visually inspect tools, equipment, or machines (e.g., to identify defects).  Stand, sit, or walk for an extended period of time or for an entire work shift.  Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.  Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.  Move through narrow, confined, or elevated spaces.  Move over sloping, uneven, or slippery surfaces.  Move up and down stairs and/or service ramps.  Reach overhead and below the knees, including bending, twisting, pulling, and stooping.  Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Reports/Recordkeeping  Document all vehicle incidents (i.e., damages, accidents) and provide reports of incidents to manager/supervisor. Transportation  Inspect property vehicles for damage and cleanliness.  Check tire pressure and fluid levels for property vehicle, and refuel as necessary.  Notify appropriate personnel of any vehicle maintenance needs.  Park vehicle in designated location when not in use.  Transport guests to/from assigned destinations using property vehicle.