Senior Application Specialist

• Create and update technical support documentation and Service Catalogue entries. • Accurately record user interactions and troubleshooting steps in the ticketing system, maintaining comprehensive support activity records. • Collaborate with IT and business teams to share knowledge, insights, and solutions to improve support efficiency. • Maintain an accurate inventory of software licenses and peripherals to support procurement and asset management processes. • Establish and maintain change control procedures following ITIL best practices for all application systems. • Ensure the security of all applications, aligning with industry and vendor best practices • 创建和更新技术支持文档和服务目录条目。 • 准确记录票务系统中的用户交互和故障排除步骤，维护全面的支持活动记录。 • 与IT 和业务团队协作，分享知识、见解和解决方案，以提高支持效率。 • 维护软件许可证和外围设备的准确库存，以支持采购和资产管理流程。 • 遵循所有应用系统的ITIL 最佳实践，建立并维护变更控制程序。 • 确保所有应用程序的安全，符合行业和供应商的最佳实践。