Customer Service Associate cum Order Fulfillment

RM 1,800 - RM 2,200 / Per Mon

Apply on

Original

Simplified

Inventory Management: Track and manage stock levels accurately, perform regular stock checks, and update inventory records.
Order Fulfillment: Pick, pack, and prepare orders for shipment efficiently and on time.
Shipping & Receiving: Receive shipments, inspect goods for quality and quantity, and store items correctly in the warehouse.
Warehouse Organization: Maintain a clean, organized, and safe warehouse, ensuring products are accessible and properly labeled.
Customer Support: Address customer inquiries, complaints, and provide solutions via phone, email, or chat promptly.
Order Tracking & Updates: Assist customers with order status updates, process returns or exchanges, and resolve concerns effectively.
Product Information: Provide detailed information about products, availability, pricing, and promotions to customers.

Qualifications & Experience

Education: SPM, Diploma, or equivalent.
Experience:
- 1–2 years in warehouse operations, logistics, or customer service preferred.
- Experience in both warehouse management and customer service roles is a plus.
- Fresh graduates are encouraged to apply.
Technical Skills: Familiar with inventory management software, order management systems, and basic MS Office tools.

Key Traits & Skills

Strong Organizational Skills: Ability to prioritize tasks and maintain an organized warehouse environment.
Communication Skills: Excellent verbal and written skills to interact professionally with customers and team members.
Problem-Solving Ability: Proactive in resolving customer issues and ensuring smooth warehouse operations.
Attention to Detail: Accurate in handling orders, stock management, and customer service tasks.
Team Player: Collaborates effectively across departments for customer satisfaction and warehouse efficiency.
Customer-Centric: Committed to delivering outstanding customer service and fostering positive client relationships.