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Summary
The Customer Service Sales Engineer role will be responsible for achieving the sales budget for assigned Business Units and countries with a focus on service sales, while ensuring a thorough understanding of customer needs and the competitive landscape.
Job Responsibilities
Overall
• Responsible for sales budget achievement for the assigned Business Units (BU) and countries, with focus on service sales.
• Drive business development with existing and new customers.
• Regular customer visits to create & follow-up on opportunities.
• Build trustful relationships with existing customers and develop new customer base.
• Responsible for entire sales cycle from first contact to presenting solutions, quotation, negotiation, contract signing until hand-over.
• Open communication and frequent update of market information to the Line Manager and other teams e.g. Quotation.
• Full overview of customer installed base & competitive situation, with high awareness of what it takes to win the order.
• Accurate monthly sales order forecast and provide professional sales report to the management on a timely basis.
Sales Pipeline Management
• Drive various market activities to generate new sales opportunities.
• Formulate business action plan to develop new market and/ or applications, by working closely with various department including commercial, marketing and application/ technical.
• High accountability and transparency on sales pipeline, and consistently use the CRM platform to consolidate verified data about leads and opportunities.
• Develop and grow sales channels e.g. channel partners, agencies, finders, wherever required to meet business goals.
Accounts Relations
• Key contact to customers’ enquiries (projects, single machines, services) and coordinate internally.
• Work closely with Service Operations team to drive customer satisfaction, including handling feedback and resolving issues.
• Manage the existing installed base and grow the service business.
• Work closely with the Regional Sales, as well as Key Account Managers in managing both global and regional key accounts.
Qualifications
• Degree in Engineering (Mechanical / Process / Industrial), or Degree in Food Technology.
• At least 6 years of sales experience with proven track records.
• Service sales experience of processing solutions is preferred.
• Knowledge and experience in the food, feed or rice industries is a strong plus.
• Demonstrate extraordinary ownership and accountability.
• Strong entrepreneurial spirit and business acumen, especially in B2B industries.
• Curiosity questioning towards customers’ business needs and good listening skills.
• Value based and solution selling skills.
• Results driven and self-starter.
• Positive thinker and high emotional intelligence.
• Ability to handle multiple tasks within tight deadlines.
• Ability to connect the dots, interpret and communicate complex information to external and internal stakeholders.
• Strong networking skills and good relationship management.
• Strong understanding on critical sections of the entire value chain within the food/ material processing industries.
Questions? We're happy to help!
Provide your contact details to the candidate here
The Customer Service Sales Engineer role will be responsible for achieving the sales budget for assigned Business Units and countries with a focus on service sales, while ensuring a thorough understanding of customer needs and the competitive landscape.
Job Responsibilities
Overall
• Responsible for sales budget achievement for the assigned Business Units (BU) and countries, with focus on service sales.
• Drive business development with existing and new customers.
• Regular customer visits to create & follow-up on opportunities.
• Build trustful relationships with existing customers and develop new customer base.
• Responsible for entire sales cycle from first contact to presenting solutions, quotation, negotiation, contract signing until hand-over.
• Open communication and frequent update of market information to the Line Manager and other teams e.g. Quotation.
• Full overview of customer installed base & competitive situation, with high awareness of what it takes to win the order.
• Accurate monthly sales order forecast and provide professional sales report to the management on a timely basis.
Sales Pipeline Management
• Drive various market activities to generate new sales opportunities.
• Formulate business action plan to develop new market and/ or applications, by working closely with various department including commercial, marketing and application/ technical.
• High accountability and transparency on sales pipeline, and consistently use the CRM platform to consolidate verified data about leads and opportunities.
• Develop and grow sales channels e.g. channel partners, agencies, finders, wherever required to meet business goals.
Accounts Relations
• Key contact to customers’ enquiries (projects, single machines, services) and coordinate internally.
• Work closely with Service Operations team to drive customer satisfaction, including handling feedback and resolving issues.
• Manage the existing installed base and grow the service business.
• Work closely with the Regional Sales, as well as Key Account Managers in managing both global and regional key accounts.
Qualifications
• Degree in Engineering (Mechanical / Process / Industrial), or Degree in Food Technology.
• At least 6 years of sales experience with proven track records.
• Service sales experience of processing solutions is preferred.
• Knowledge and experience in the food, feed or rice industries is a strong plus.
• Demonstrate extraordinary ownership and accountability.
• Strong entrepreneurial spirit and business acumen, especially in B2B industries.
• Curiosity questioning towards customers’ business needs and good listening skills.
• Value based and solution selling skills.
• Results driven and self-starter.
• Positive thinker and high emotional intelligence.
• Ability to handle multiple tasks within tight deadlines.
• Ability to connect the dots, interpret and communicate complex information to external and internal stakeholders.
• Strong networking skills and good relationship management.
• Strong understanding on critical sections of the entire value chain within the food/ material processing industries.
Questions? We're happy to help!
Provide your contact details to the candidate here
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