Customer Service Representative (Korean Speaker)

Job Responsibility - Evaluates and resolves product/medical complaints per FDA/ISO requirements. - Monitors feedback activity using complaint handling system and SAP to provide complaint resolution and promote customer satisfaction. - Provides education, product and service information while ensuring a satisfactory resolution. - Manages product returns and identifies quality signals. - Provides documentation of compliments, enquiries and complaints. - Ensures compliance with company policies and procedures, client business rules and other legislative requirements including Privacy Act, EEO & OH&S. - Contributes to value add and business improvement initiatives through providing suggestions and feedback on systems, procedures, and operations, with a view to supporting continual improvement and assisting with the implementation of changes and initiatives. - Supports teamwork and strong collaboration within the call centre through effective relationships with other staff. - Demonstrates openness to acquiring new skills and developing new product/service activities, in support of business development initiatives and improved operational effectiveness. - Performs other related duties as assigned by management.