CX Business Support Intern

Job Description

Are you a proactive and detail-oriented individual with a passion for enhancing customer experiences? Join our team as a Customer Experience / Business Support Intern and play a key role in improving operational efficiency and user satisfaction. This internship is perfect for someone who enjoys connecting with people and wants hands-on experience in customer engagement and operational support.

Key Responsibilities

• Engage with Jobseekers: Conduct interviews with jobseekers to encourage them to update their resumes, ensuring better recruitment opportunities and outcomes.
• Customer Feedback Collection: Gather feedback from jobseekers about our products and services, helping to shape future improvements for better convenience and user satisfaction.
• Special Projects: Collaborate on initiatives aimed at enhancing the customer experience and improving the operational efficiency of the Customer Experience team.
• Administrative Support: Assist in day-to-day administrative tasks, including maintaining accurate records of customer interactions.
• Data Management: Keep detailed records of inquiries, feedback, and actions taken, ensuring all information is organized and up-to-date.
• Team Collaboration: Work closely with cross-functional teams to ensure seamless service delivery and a unified approach to customer care.