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- Deliver exceptional support to users of the clients academy platform, addressing inquiries and resolving issues promptly and effectively.
- Guide users thoriugh the onboarding proces, ensuring they have a clear understanding of how to navigate and utilize platform features.
- Manage course enrollment processes, ensuring that users are enrolled in their desired courses without delay.
- Monitor and support participant engagement in courses, addressing ay technical or procedural challenges that may arise.
- Collaborate closely with technical teams to troubleshoot and resolve any platform-related issues.
- Support and maintain the Learning Management System (LMS), ensuring its continuous operation and efficiency.
- Assist in the development and updating of user guides and support materials.
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