Technical Support Level 1 & Level 2 SQL Engineer

Job Brief We are looking for a dynamic, energetic individual who would be able to work in a software maintenance environment within our Support Department. Within the department, you will be working closely with 3 functional individual/ team which is Support (Level 1), Technical Support (Level 2), Development (Level 3) while working alongside the Support Manager through the software development life cycle (SDLC) Maintenance phase. Dependent upon your capabilities, you may have the chance to experience and be exposed to both L1 & L2 functional roles daily tasks or just focusing on one of them. Responsibilities / Job Scope Fulfil tasks set out by Support Manager from all these functional teams. Attend meetings and take minutes. Perform roles according to business requirement at Support Manager’s request. Perform Configuration Items Management tasks in Confluence/Knowledge Base portal. Perform documentation tasks in creating, updating and maintaining document templates with Support Manager, L1 and L2 engineers. Assist Support Manager in performing Root Cause Analysis. Perform L1 engineer role in performing ticket creation, follow-ups, and closure by using Jira and Confluence. Perform/Assist L1 engineer in solution document creation for frequently asked questions. Perform/Assist L2 engineer in performing issue investigation and document steps for solution management. Any other duties as may be assigned by the direct superior or department manager. Requirement Certificate/Diploma/Degree in Computer Science or equivalent Minimum 3 years of experience in IT industry. Excellent verbal and written communication skills. Experience and working knowledge on database troubleshooting, scripting, replication and backup. Proficient in Microsoft SQL Server Management Studio and Microsoft Office. Experience in using Jira and Confluence as tracker. Ability to multitask. Applicant must be willing to work in Bangsar South.t out by Support Manager from all these functional teams. Attend meetings and take minutes. Perform roles according to business requirement at Support Manager’s request. Perform Configuration Items Management tasks in Confluence/Knowledge Base portal. Perform documentation tasks in creating, updating and maintaining document templates with Support Manager, L1 and L2 engineers. Assist Support Manager in performing Root Cause Analysis. Perform L1 engineer role in performing ticket creation, follow-ups, and closure. Perform/Assist L1 engineer in solution document creation for frequently asked questions. Perform/Assist L2 engineer in performing issue investigation and document steps for solution management. Any other duties as may be assigned by the direct superior or department manager.