UP TO RM11K | Customer Service Senior Manager / Manager

[Requirement] More than 5 years of experience in managing customer service teams. Experience in managing multinational teams is preferred. Relevant experience and ability in data analysis, proficient in using software such as Office and XMind. Strong logical thinking and problem analysis skills, with a through understanding of the business field and the ability to identify the roof cause of problems. Ability to independently complete SOP formulation and process design, ensuring feasibility and executability of the designed processes. [Responsibilities] Responsible for receiving, following up, and resolving complex issues related to Web3, ensuring no issues are overlooked and all are resolved in a closed-loop manner. Proactively identify problems and promote solution through product and proceed optimization to enhance user experience. Provide accurate advice when collaborating with the product team and accurately evaluate the optimization decisions proposed by the development team. Strong ability to promote problem-solving and develop comprehensive related processes to drive team development. Communicate across departments, coordinate with others, and lead the team to achieve goals. [Benefits] Grab meal allowance: RM25/day (subject to previous month attendance) payable in Grab business account OT Transportation Grab Car Allowances: 9pm to 6am (next day) during working days Team building pay & claims up to RM200 / month Medical coverage in/outpatient under AmMetLife Training fund @ RM1500 / year (Upon confirmation, after 3 months) Gym Subsidy @ RM1000 / year (Upon confirmation, after 3 months) Remarks: Working hours: 9am to 6pm (Mon to Fri); Need to support the team / standby remotely after working hours On-site (Current: 4 days RTO & 1-day WFH, might RTO 100% anytime soon) Crypto knowledge 9optional, good to have) Bilingual support (Mandarin + English) Education: Degree (preferable) or Diploma Salary range (negotiable): RM9,000 – RM11,000 (base salary) Yearly bonus: 0/2/4/8 months (payout in April)