Technical Supervisor

- Able to manage and plan the technical job schedule and stock check on spare part list . - Monitor technician and prepare technical report - Perform and support technician on the technical repair if any. - Perform coffee machine installation, troubleshooting support, repair services and preventative maintenance on business to business machine line - Travel to customer locations to perform these services and to assess customer needs from site locations - Perform field services when required including weekends as needed or upon the request by management - Learn all designs, functions, dismantling techniques, and repair methods of all coffee machine models - Perform cross training and troubleshooting support with Coffee Equipment Service Providers and Distributors - Accurately complete service request forms with complete service data; communicate regularly with team members, parts representatives, dispatchers and customers - Perform routine inventory check of in-stock and out-of-stock inventory; maintaining stock availability of inventory through order and stock transfer placements - Receive, distribute and track deliveries accordingly; collect and return customer products to proper locations and maintain availability of security / internet services / tools for in shop work activities - Handle Customer Service & Complaint - Attend Roadshow, Trade Show and Event