Senior Operating System Support Engineer

Position Summary The Senior Middleware Support Engineer in Malaysia, Regional Delivery Center (RDC) is responsible for providing technical support and maintenance for middleware systems that enable application integration and data exchange. This role involves monitoring middleware environments, diagnosing and resolving issues, and collaborating with development and IT teams to ensure seamless operations. The ideal candidate will have strong problem-solving skills, technical expertise in middleware technologies, and the ability to work effectively in a fast-paced environment. Key Responsibilities • Installation and Configuration: Install and configure operating systems on servers according to organizational standards and requirements • Patch Deployment: Plan, schedule, and deploy OS patches and updates to servers • Vulnerability Assessment: Conduct regular assessments to identify vulnerabilities and prioritize patches based on risk and impact • System Monitoring: Configure and Monitor system performance and availability to ensure optimal operation and identify potential issues • Troubleshooting: Diagnose and resolve operating system-related issues, including performance bottlenecks, hardware compatibility, and software conflicts • Security Management: Implement and maintain security measures to protect operating systems and ensure data integrity and confidentiality • Cloud Management: Deploy, manage, and monitor cloud-based infrastructure. Implement and manage cloud security measures to protect data and systems • Automation: Develop and implement automation scripts and tools to improve system efficiency and reduce manual intervention. • Global Collaboration: Work with global teams to manage and deliver globally managed services. Coordinate with global teams to ensure alignment and consistency in service delivery • Documentation: Maintain accurate documentation of servers, system configurations, processes, and issue resolutions. • Any other duties when deemed necessary. Completing projects on various issues when needed Key requirements / skills / experience • Bachelor’s degree in computer science, information technology, or a related field • Proven experience in an operating system support/patching or system administration role • Strong understanding of operating systems such as Linux, Windows, and AWS Cloud • Proficiency in troubleshooting and resolving technical issues related to operating systems • Experience with scripting and automation tools (e.g., PowerShell, Bash, Ansible) for system maintenance and monitoring • Familiarity with cloud-based middleware solutions and integration platforms. • Strong analytical and problem-solving skills. • Excellent communication and interpersonal skills. • Ability to coordinate and work independently and as part of a team. • Certifications in middleware technologies or related areas are a plus. • This role may require on-call availability and working outside regular hours to resolve critical issues or perform scheduled maintenance. • The position may involve collaboration with remote teams and vendors to ensure effective middleware support and integration.