Trust and Safety Assoc - Mandarin

You should have an interest in protecting and improving user experience of online application and services. You should be willing to develop a critical understanding of the abuse and policy issues and be comfortable reviewing a large volume of apps to help us keep our store policy compliant. • Perform a wide variety of application policy reviews • Take action on violating apps • Master policy knowledge to ensure high quality app reviews • Provide insights on Application trends and contribute to policy update initiatives in support of the clients' mission; • Review content and posts and classify according to policy • Make decisions to keep or remove content through ambiguity • Demonstrate thorough understanding of online videos and social media products • Understanding of cultural context while reviewing content • Be adapt at constant policy updates & changes • Resolve queued transactions within the service level agreements; • Working towards creating a positive environment and improve user experience online • Resolving inquires according to defined policies and procedures • Fulfilling base productivity and quality requirements Additional Requirement • Fresh graduate to 6 months of experience in call centers are encouraged to apply • Candidates need to be able to understand Taiwanese Mandarin local dialects / phrases and good knowledge with Taiwan cultural and political situation. • Able to speak and read and write Mandarin and English to support applications from Taiwan • Candidates are required to pass both Mandarin and English assessment test • Ability to work on holidays and weekends, including rotational shifts as directed by their team • Passion for ensuring a world class user support experience • Quick learner and adaptable to learn new processes, concepts and skills