Senior Systems Engineer (Network)
RM 6,500 - RM 8,500 / month
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Job Family / Department: Project & Maintenance Support / Technical
Reporting: Manager, Technical Services
Functions/Responsibilities:
Part of the Technical delivery of both Project and Managed Services to ensure seamless IT Services.
- Technical knowledge to understand customer challenges and requirements; and delivery of the services successfully.
- Provide technical leadership in Requirements Discovery & Solution Development.
- High-level skill in architectural design and technical implementation.
- A structured thinker with strong problem-solving skills.
- Contributes to team effort by accomplishing related results as needed.
- Ability to manage multiple projects, determine project urgency and execute detailed action plans.
- Conduct POC (Proof of Concept), try out and self-learn of new technologies.
Project Implementation:
- Deliver or implement projects according to the Customer's technical requirement as agreed in the Technical Proposals/Scope of Work.
- Coordinate with customers on new projects and follow through until the project is closed and commissioned to meet the project timeline.
- Keep customers informed on the project's development and progress.
- Highly customer service is driven by excellent planning & organizational abilities.
Daily Fault-Call Services:
- Assist in Support Team in performing technical fault isolation or troubleshooting at the Customer's premises.
- Required to be on standby for Support Requests.
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