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Senior Systems Engineer (Network)

RM 6,500 - RM 8,500 / month

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Job Family / Department: Project & Maintenance Support / Technical

Reporting: Manager, Technical Services

Functions/Responsibilities:

Part of the Technical delivery of both Project and Managed Services to ensure seamless IT Services.

  • Technical knowledge to understand customer challenges and requirements; and delivery of the services successfully.
  • Provide technical leadership in Requirements Discovery & Solution Development.
  • High-level skill in architectural design and technical implementation.
  • A structured thinker with strong problem-solving skills.
  • Contributes to team effort by accomplishing related results as needed.
  • Ability to manage multiple projects, determine project urgency and execute detailed action plans.
  • Conduct POC (Proof of Concept), try out and self-learn of new technologies.

Project Implementation:

  • Deliver or implement projects according to the Customer's technical requirement as agreed in the Technical Proposals/Scope of Work.
  • Coordinate with customers on new projects and follow through until the project is closed and commissioned to meet the project timeline.
  • Keep customers informed on the project's development and progress.
  • Highly customer service is driven by excellent planning & organizational abilities.

Daily Fault-Call Services:

  • Assist in Support Team in performing technical fault isolation or troubleshooting at the Customer's premises.
  • Required to be on standby for Support Requests.