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Jobs or company...
T

Process Associate (Korean speaker)_24/7 Shift_Permanent_Basic up to RM9,000_Nearby LRT/KTM

RM 7,500 - RM 9,000 / month
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Type : Permanent

International Travel Industry

Location: UOA Business Park, Shah Alam

Basic: up to RM9,000

Night shift Allowance: RM20/per day

KPI allowance: Up to Rm 500

Working Hours：24/7 rotational shift

Working hours: Rotational Work Shift (9 Hours Per Day)

Each Shift consists of 9 working hours included 1-hour break-time

Working days: 5 days per week (including weekends)

Job Description

  • Responsible for customer online consultation and answering questions, providing effective answers to customer consultation needs
  • Maintain good communication and cooperation with relevant departments
  • To exceed customers' expectations in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Communicating with customers through various channels and acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary and providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Requirements:

  • Possess at least TOPIK 4 or above/ Graduate University in Korea (Non-Native)
  • Candidate must possess at least a Diploma or equivalent level (Native)
  • Education: SPM, UEC, O-level or; and above
  • Freshers are welcome to apply
  • Full Training Program will be provided for new hires even fresh graduates who are interested to start their career.

Benefit

  • One-way flight ticket & Temporary accommodation (for Expat only)
  • Medical Insurance
  • EPF & SOCSO will be provided
  • Attractive Annual Leave 14 days ; 14 days Medical Leave, 60 days Hospitalization leave
  • 5 min walking distance to office – Nearby LRT / KTM Station
  • Attractive remuneration package above market standards.
  • KPI incentives, Transportation allowances
  • Health and life insurance
  • Corporate deal

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM7,500.00 - RM9,000.00 per month

Schedule:

  • Rotational shift

Application Question(s):

  • Are you willing to work on 24/7 Rotation shift?
  • When is your availability date to join?

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • Korean (Preferred)
  • English (Preferred)

Work Location: In person

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