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Outbound Sales Customer Support - Hokkien Speaker Full Time
RM 4,000 - RM 5,000 / month
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Teammate Sales (Hokkien + Mandarin Speaker) Open to all Local Malaysian
Location:- Petaling Jaya
Day shift only (10am -10pm , 9 hours per day), 5 days per week (off day not guaranteed weekend), 8 working hour+1 hour lunch break per day
Job Responsibilities
- As you tackle your new tasks for the day, you know that it comes down to being able to provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics.
- As a Teammate, you will receive inbound and/or place outbound calls.
- You will provide accurate and timely responses for inquiries coming through email and live chat support channels.
- You will filter content from the client's website.
- You will also perform data and research functions.
- You will provide support through known basic troubleshooting techniques.
- You will also manage and resolve customer complaints.
- You will identify and escalate priority issues.
- You will route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures.
- You will meet and exceed client mandated KPI's (Key Performance Indicators).
Standard Requirement Required:
- Malaysian that can speak in Hokkien, as staff will support Taiwan Market
- Must be able to type in traditional mandarin
- Must equipped with 6 months of outbound experience
Job Types: Full-time, Permanent
Pay: RM4,000.00 - RM5,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Evening shift
Supplemental Pay:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Able to Join 13th February 2025 Intake ?
Education:
- STM/STPM (Required)
Experience:
- Outbound: 1 year (Required)
Language:
- Hokkien (Required)
- Mandarin (Required)
Location:
- Petaling Jaya (Required)
Work Location: In person
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