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Outbound Sales Customer Support - Hokkien Speaker Full Time

  • Full Time, onsite
  • Trinity Workforce Solution (M) Sdn Bhd
  • Petaling Jaya, Malaysia
RM 4,000 - RM 5,000 / month

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Teammate Sales (Hokkien + Mandarin Speaker) Open to all Local Malaysian

Location:- Petaling Jaya

Day shift only (10am -10pm , 9 hours per day), 5 days per week (off day not guaranteed weekend), 8 working hour+1 hour lunch break per day

Job Responsibilities

  • As you tackle your new tasks for the day, you know that it comes down to being able to provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics.
  • As a Teammate, you will receive inbound and/or place outbound calls.
  • You will provide accurate and timely responses for inquiries coming through email and live chat support channels.
  • You will filter content from the client's website.
  • You will also perform data and research functions.
  • You will provide support through known basic troubleshooting techniques.
  • You will also manage and resolve customer complaints.
  • You will identify and escalate priority issues.
  • You will route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures.
  • You will meet and exceed client mandated KPI's (Key Performance Indicators).

Standard Requirement Required:

  • Malaysian that can speak in Hokkien, as staff will support Taiwan Market
  • Must be able to type in traditional mandarin
  • Must equipped with 6 months of outbound experience

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM5,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Evening shift

Supplemental Pay:

  • Commission pay
  • Performance bonus

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Able to Join 13th February 2025 Intake ?

Education:

  • STM/STPM (Required)

Experience:

  • Outbound: 1 year (Required)

Language:

  • Hokkien (Required)
  • Mandarin (Required)

Location:

  • Petaling Jaya (Required)

Work Location: In person