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Executive - Call Centre/Contact Centre (Johor Bahru)

RM 2,500 - RM 3,000 / month

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  • To ensure customers' request, inquiries and complaints are attended and responded in a timely manner, and to provide first call resolution, as indeed to provide excellent customer service.
  • To handle customer calls, complaints and inquiries efficiently, courteously and professionally.
  • To work in a team environment and support each other in multitasking & flexible working hours/days.
  • To assist Customer Request Management Unit operation on soliciting, outbound call & administration work.
  • Sensitive and alert to customers’ request & feedback.
  • To support customer’s inquiries or grievances.