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Customer Service Executive

RM 2,800 - RM 3,500 / month

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Job Description:-

  • Handle all inbound contacts received and outbound contacts made via chats WhatsApp, Email, and Calls.
  • To resolve product or service problems by clarifying and understanding the customer's complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem.
  • To follow up customers pending delivery order
  • To complete any other tasks assigned by the management from time to time.
  • Collaborate with cross-functional teams (e.g., sales, operations, logistic) to address customer needs and enhance satisfaction.
  • Monitor customer feedback and compile insights to help shape business strategies.

Job Type: Full-time

Pay: RM2,800.00 - RM3,500.00 per month

Benefits:

  • Health insurance

Schedule:

  • Day shift
  • Evening shift
  • Rotational shift
  • Weekend jobs

Application Question(s):

  • What is your current salary?
  • What is your expected salary?
  • When are you available to join?
  • This is a shift-based job, are you able to commit working on Weekends?

Work Location: In person