Epicareer Might not Working Properly
Learn More

Technical Associate

RM 2,500 - RM 3,500 / Per Mon

Checking job availability...

Original
Simplified
  • To study and understand technical aspects of various systems (mainly Microsoft core infrastructure and Microsoft Cloud solution) from client perspective.
  • Manage incident tickets and provide L1/L2 technical support via phone, email, remote or onsite.
  • Analyze, investigate and fix known issues and work towards timely resolution according to SLAs.
  • Provide daily, monthly, bi-yearly system checks or monitoring as required.
  • Ensure the system and support-related documentation is maintained and up to date.
  • Required to follow-up actions to restore service to normal levels analyze, investigate and fix issues.
  • Able to work in team and involved in project delivery together with project team.
  • Proficient in English for both spoken and written
  • Have good communication skills for client interactions and support
  • Passionate and have strong interest in technology
  • Strong problem-solving skills and attention to detail.
  • Proficient in using various software applications and tools.
  • Ability to work effectively in a team
  • EPF & SOCSO
  • Annual leave
  • Medical benefits
  • Project incentives